A website chatbot for clinics and therapy practices.
What is the best chatbot for a clinic website? ChatLatch is a white-label chatbot built for clinics and therapy practices. It answers patient and parent questions from your own pages, refuses clinical and diagnostic questions, and routes those to your phone. Plans start at $29 a month with no setup fee on Starter.
Built for how a practice actually gets asked questions
Parents and patients ask the same things over and over: hours, location, what insurance you take, how intake works, whether you treat a specific condition. ChatLatch answers all of it from your own pages, so the front desk stops fielding the same call ten times a day.
The bot learns only what we crawl from your site plus any facts you pin by hand. It never pulls from the open internet, so it cannot invent a policy or a price you do not offer.
Safe on the questions a clinic cannot get wrong
- ✓Refuses clinical, diagnostic, and home-program questions and routes them to your phone number.
- ✓Answers only from your pages, so nothing gets made up about patient care.
- ✓Visitor messages stored encrypted at rest, 90-day retention, no training on your data.
- ✓You can edit, delete, or override any fact the bot knows, and read every transcript.
A pediatric therapy practice, answering parents after hours
Little Tesla, a pediatric therapy practice, uses ChatLatch to answer parents' questions about therapy disciplines, the intake process, and insurance. When a parent asks a clinical assessment or home-program question, the bot declines and points them to the front desk instead.
The same handful of questions come in over and over, so the front desk stops fielding them and the parent gets an answer the moment they ask.
Three ways to go live
We set you up
Email us and we set up your bot personally this week.
Book a walk-through
Grab 15 minutes and we show you the admin and answer questions.
Claim it yourself
Pay, paste one script tag, done. About three minutes end to end.