The smartest thing on your website,
installed before lunch.
One script tag. Trained only on your own pages. Refuses anything risky. Built for small practices and local businesses that don't have time for a chatbot project.
Finally, an AI that
knows when to shut up.
Every chatbot on the market will happily invent prices, diagnose toddlers, or promise services you don't offer. ChatLatch can't — by design.
Three things happen
between paste and live.
Up to 200 pages on Pro, 1,000 on Business. Extracted into clean text chunks, tiered by importance. Robots.txt respected. Sitemap-first, then link-follow.
text-embedding-3-small, chunked and indexed. Manual facts (hours, phone, policies) always win over crawl. Conflicts flagged in admin, never silently overwritten.
One script tag. No framework dependency. Reads tenant ID from its own URL. Derives API base from origin so the same bundle works on any host.
Most chatbots are a project.
This is a tag.
Starts at $29.
No setup on Starter.
- Pages crawledUp to 50
- Chats / month500
- Recrawl cadenceWeekly
- Manual fact editorIncluded
- Transcript reviewIncluded
- White-labelChatLatch footer
- SupportEmail, 48h
- Pages crawledUp to 200
- Chats / month2,000
- Recrawl cadenceWeekly
- Manual fact editorIncluded
- Transcript reviewIncluded
- White-labelNo footer
- SetupWhite-glove included
- SupportPriority, 12h
- Pages crawledUp to 1,000
- Chats / month10,000
- Recrawl cadenceDaily
- White-labelNo footer
- Custom domain (CNAME)Included
- OnboardingWhite-glove
- SupportPriority, 4h
“The first week after we launched, our front desk's call volume dropped about thirty percent. Most of those calls were people asking do you take my insurance.”
The
honest
answers.
What if my site changes?+
We re-crawl every week (daily on Business). New pages get indexed automatically. If you've edited a fact manually and the source page changes, we flag the conflict in your dashboard — nothing gets silently overwritten.
Can the bot make things up?+
No. It only answers using content we crawled from your site or facts you added manually. If it doesn't have a source, it says so and routes the visitor to your phone or email.
What about HIPAA or sensitive data?+
Visitor messages are encrypted at rest with 90-day retention by default. We never train on your data. The bot is configured to refuse clinical, legal, and financial questions — they route to a human.
How do I install it?+
After sign-up we email a one-line <script> tag. Paste it into your site's footer. The bubble appears. Every client we've launched took under ten minutes from email to live.
How do you pick what the bot refuses?+
Three tiers. Tier 1 (practice operations — hours, services, parking) always answers when grounded. Tier 2 (educational content) answers only if the published corpus covers it. Tier 3 (clinical / diagnostic / legal / financial) is a hard refusal, enforced by a pre-classifier AND the system prompt.
Do you support other languages?+
English only in v1. Multi-language is on the roadmap.